Ummannoor
Grama Panchayat

1. Citizen's Charter – Introduction

The Citizen's Charter is a document that details the various services available to the public from the Grama Panchayat, the procedures to obtain these services, the time limits for service delivery, designated officers, and the rights and responsibilities of citizens.

The primary objectives of this document are to make information regarding services easily accessible to citizens, ensure transparency and accountability in service delivery, provide services within a stipulated timeframe, and offer clear guidelines for filing complaints and appeals.

2. Grama Panchayat – General Information

3. Objectives of the Citizen's Charter

• Provide clear information about the services available from the Panchayat.
• Strengthen the system to deliver services within the stipulated timeframe.
• Ensure transparency and accountability in service delivery.
• Promote online services and single-window service systems.
• Clarify the procedures for filing complaints and submitting appeals.
• Strengthen Grama Sabha, social audit, and public participation.
• Create awareness about citizens' rights and responsibilities.

How is the Service Time Limit Calculated?

The service time limit is generally calculated from the date of receiving a complete application along with all necessary documents.

In cases where permission or a No Objection Certificate (NOC) is required from another office, the time limit will be calculated from the date such permission is received. The final time limit will be subject to applicable laws, rules, government orders, and Right to Service notifications.

4. Right to Service Act

Services notified under the Kerala State Right to Service Act, 2012, will have a specific time limit, a designated officer, and appellate authorities. Applications and appeals are processed according to the procedures laid out in the notification.

Citizens are advised to verify the latest official notification regarding the time limit, designated officer, first appellate authority, and second appellate authority related to the right to service.

5. Birth-Death-Marriage Registration Services

6. Building Construction, Permit, and Tax Services

7. License, Registration, and Permit Services

8. Social Security Pension Services

9. Standing Committees

Standing committees function to review activities, evaluate projects, and provide suggestions across various sectors of the Grama Panchayat. The structure and responsibilities of the committees are in accordance with the Kerala Panchayat Raj Act and related rules.

Note: For the names of current chairpersons and members, please refer to the official members' list of the Grama Panchayat.

10. Key Responsibilities of the Grama Panchayat

The Grama Panchayat carries out local administration, development activities, and public services as per the Kerala Panchayat Raj Act, related rules, and government orders.

11. Grama Sabha

Grama Sabha is the fundamental platform for local democracy. Voters included in the electoral roll of the respective ward are members of the Grama Sabha. Through the Grama Sabha, citizens can present local development needs and participate in the planning and monitoring of projects.

Key Responsibilities of Grama Sabha

• Identify local development needs and suggest priorities.
• Provide necessary information for preparing Panchayat development projects.
• Participate in identifying beneficiaries for welfare schemes.
• Evaluate the progress and implementation of projects.
• Discuss local issues and provide solutions.
• Provide feedback regarding the quality of public services.
• Participate in social audits and public monitoring.

12. VB–G RAM G – Viksit Bharat Guarantee for Rozgar and Ajeevika Mission (Gramin)

Key Objectives of the Scheme

• Ensure employment and income security for rural families.
• Provide employment within the statutory time limit to eligible individuals demanding work.
• Strengthen water security, soil conservation, and rural infrastructure.
• Promote activities that help tackle climate change and extreme weather events.
• Create durable rural assets.
• Strengthen Grama Sabha participation, transparency, and technical monitoring.

Role of the Grama Panchayat

• Identify local needs and works with the participation of the Grama Sabha.
• Prioritize works and coordinate them with the plans.
• Execute and monitor approved works.
• Maintain workers' attendance, muster rolls, and work records as per rules.
• Coordinate necessary steps for wage disbursement.
• Ensure the quality, quantity, and maintenance of assets.
• Provide necessary documents for social audits and inspections.
• Receive complaints and handle them for resolution as per procedure.

Major Work Sectors

Workers' Rights

• Right to demand employment subject to statutory provisions.
• Right to receive wages at the applicable rate for the work performed.
• Right to claim statutory unemployment allowance if employment is not provided within the prescribed time limit.
• Entitlement to statutory compensation for delays in wage disbursement.
• Right to safe working conditions, project information, and grievance redressal mechanisms.
• Right to participate in social audit and public monitoring.

13. Component Institutions – Details and Key Posts

14. Contact Information of Component Institutions

Note: Phone numbers and officer details are subject to change over time. Please verify on the official website before use.

15. K-SMART – Online Citizen Service System

16. Other Major E-Governance Systems

17. Rights of Citizens

• Right to know information regarding services provided by the Panchayat, procedures, fees, and time limits.
• Right to apply for services fulfilling the statutory eligibilities.
• Right to seek information regarding the progress of an application.
• Right to file a complaint if there is a delay or defect in service delivery.
• Right to submit an appeal as per the applicable laws.
• Right to demand copies of public records and information as per law.
• Right to attend Grama Sabhas and public meetings to express opinions and suggestions.

18. Civic Duties – Responsibilities of Citizens

• Pay taxes and statutory fees in a timely manner.
• Obtain necessary permits and approvals for building construction.
• Carry out construction according to the approved plan and permit.
• Inform the Panchayat upon completion of construction and complete tax assessment.
• Do not dump waste in public places or water bodies.
• Protect public property, drinking water sources, and natural resources.
• Obtain required licenses and registrations to run establishments.
• Participate in Grama Sabhas and cooperate in local development.
• Abide by the Panchayat Raj laws and related rules.
• Provide accurate information and authentic documents to obtain public services.

19. Complaints and Appeals

Citizens can submit complaints to the Grama Panchayat Secretary regarding issues such as delay in service, rejection of application, defects in service delivery, and the behavior of staff. Providing details like application number, date, name of service, specifics of the issue, and related documents will aid in taking remedial action.

If a service notified under the Right to Service Act is not provided within the stipulated time limit, citizens may approach the designated First Appellate Authority and Second Appellate Authority. The procedures and time limits specified in the current notification must be followed when submitting an appeal.

Important Note

The services, time limits, officers, and procedures included in this Citizen's Charter are subject to applicable laws, rules, government orders, and official notifications. Please check the official website of the Grama Panchayat and related government portals for updated information on services and online applications. As names, designations, and phone numbers of officials may change, verify the updated details before proceeding.